Right of Withdrawal
As a consumer within the meaning of the Consumer Protection Act (KSchG), you have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
Please note that we voluntarily grant a 30-day return policy for regular items, although there is no legal obligation to do so. This voluntary return option excludes all discounted items and orders placed as part of promotions (e.g., free shipping, 1+1 offers, or similar special promotions).
To exercise your right of withdrawal, you must inform us
666 Commerce GmbH - 6040 Solarleuchten
Lilienberggasse 12
1130 Wien
Austria
Email: office@6040solar.com
by means of a clear declaration of your decision to withdraw from this contract.
You can use the electronic withdrawal function ("Withdrawal Button") provided on our website for this purpose ("Withdrawal Button").
After submitting the electronic declaration of withdrawal, you will immediately receive a confirmation of receipt of your withdrawal on a durable medium (e.g., by email).
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery), without undue delay and at the latest within 7 days from the day on which we received notification of your withdrawal.
For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no event will you be charged any fees for this refund.
Return of Goods
You must return or hand over the goods to us without undue delay and in any event no later than 7 days from the day on which you inform us of the withdrawal. The deadline is met if you send off the goods before the period of 7 days has expired.
You bear the direct costs of returning the goods. We are not obliged to provide a return label. This also applies to complaints about defective products.
The goods must be returned exclusively to our German warehouse. Returns to the Austrian address will not be accepted.
Return address:
123fulfillment - 6040
Frankenforster Straße 158a
51427 Bergisch Gladbach
Germany
Compensation for Used Goods
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Defective goods must be returned to us. A mere assertion that the goods are broken is not sufficient. You must send the goods to us. The shipping costs are to be borne by you. Only after examination of the goods and the determination that they are defective will the costs be refunded. After receipt of the goods, this process can take up to 30 working days.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to the following goods:
- Sealed goods that had their seal removed after delivery. (Protective foils)
- Custom-made or personalized products.
- Perishable goods or goods with a short shelf life.
-
Digital content not supplied on a tangible medium, if the performance has begun.
Returns and Risk Bearing
The customer bears sole responsibility for the proper return of the goods to the return address provided by us. The risk of loss, damage, or disappearance of the goods during transit remains exclusively with the customer until the actual receipt of the goods at our warehouse.
A refund of the purchase price, credit, or other reimbursement will only be made after verifiable receipt of the returned goods at our warehouse. If the customer cannot prove receipt of the goods by us or if the shipment is lost during transit, there is no entitlement to a refund, replacement, or other compensation from our company.
We assume no liability for loss, damage, misdelivery, or other problems during return shipping. The customer must assert any claims exclusively against the shipping service provider commissioned by them and bears all associated costs, risks, and expenses themselves.
We are not obliged to initiate investigation orders, provide compensation for lost returns, or assume customer claims against the shipping service provider.
Complaints:
Returns in such cases must be sent exclusively to the following address:
123fulfillment – 6040
Frankenforster Straße 158a
51427 Bergisch Gladbach
Germany
Please note that the cost of return shipping is generally to be borne by the buyer.
After receipt of the goods, a technical inspection and processing of the complained product will take place. This process can take up to 30 working days. Should a longer processing time occur in individual cases, please contact us directly. We will endeavor to accelerate the processing as much as possible.
We expressly point out that the mere assertion of a defect does not automatically entitle you to a replacement delivery, refund, or other compensation. The prerequisite for processing a warranty or complaint case is the active cooperation of the buyer in the inspection and handling process described below.
The mere notification of an alleged defect by email, WhatsApp, social media, or other communication channels alone is not sufficient to finally process a complaint or warranty case or to assert a claim for compensation. Especially during seasonally busy periods, it cannot be ruled out that electronic messages may be processed with a time delay or may be lost in the ongoing volume of communication.
For this reason, the buyer is obliged to fully comply with the return and inspection process described here and to actively participate in it.
To ensure the quickest possible assignment and processing, please include the following information clearly visible with the return:
- full name and address
- order number
- a brief description of the complained defect if possible
Only in this way can a clear assignment and prompt technical inspection and processing be guaranteed.
